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FAQ About Order

When can I expect my order to arrive?

After you have successfully paid your order, please give us time to process and prepare your order for shipment.

In-stock Items:7 – 10 working days (except Weekends and Holidays)

Pre-order Items:7 – 10 working days as soon as the items arrive in the office (except Weekends and Holidays)

EMS Number Tracking website

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How can I check my order status?

To find out the status of your order, please contact DOLK STATION customer support. 

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Check your order status
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Products available in stores are only sold at the physical location and are not available at DOLK STATION. 

Please purchase.

Please contact the store directly about doll products, and we will check the stock.

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A doll maker's official website has announced limited edition and new products, but are there plans to sell them?

Basic sales products (products sold throughout the year) will be handled as a general rule.

For limited sale products, we will announce the availability schedule on this website, in Newsletter, on social media, etc.

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I want to place an order for a discontinued doll on the maker's official website, even though it's sold out.

Please note that you cannot order products that are sold out or discontinued by the maker.

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If you would like to purchase products from a doll Maker that we do not carry, we can accept requests by Proxy Order (DOLK Member Service).

You can request a free estimate via the "Proxy Order Request Form" on your My Page.

Please note that we may be unable to order products depending on the manufacturer's sales situation.

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DOLK STATION cannot handle orders made at individual stores.

We apologize for the inconvenience, but please check directly with the store where you placed your order.

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