How to order
To shop at DOLK STATION, you must register as DOLK Member (free of charge). Please note that some products cannot be combined depending on the sales method, such as regular sales or Purchase Draw.
- We also offer a "Guest Checkout" service that allows you to order without registering as a member.
- *We also offer a "Guest Checkout" service that allows you to place an order without registering as a member.
For regular products
(Basic, limited time, limited quantity)
- When you press the "Add to Cart" button on the product page, the product will be added to your shopping cart. If there are no changes or additional purchases, press the "Proceed to Checkout" button to proceed to the confirmation screen.


- Please check your order details on the "Confirm/Change Order Details" screen. If you need to make any changes, please click the "Change" button.
- : If there are no errors in your order, press the "Place Order" button to confirm your order.
- Order confirmation does not guarantee product availability. Please wait for a confirmation email from DOLK STATION.
- To be confirmed as a same-day order, your order must be placed by 2:00 PM.
-
1
: When you press the "Add to Cart" button on the product page, the product will be added to your shopping cart. Proceed to the cart page from the message that appears, and if there are no changes or additional purchases to be made, press the "Proceed to Checkout" button to proceed to the confirmation screen.
-
2
: Please check the details of your order on the "Confirm Order Details" screen. If you need to make any changes, please click the "Change" button.
-
3
: If there are no errors in your order, press the "Place Order" button to confirm your order.
- *The product is not secured at the time of order confirmation. Please wait for the email from DOLK STATION to confirm the product has been secured.
- *Orders placed up until 2:00 p.m. will be confirmed as orders for the same day.
About Purchase Draw Items
Purchase Draw items Cannot be ordered with other items.Please place an order for each item.
Even if you confirm your order, payment (withdrawal) will not be made. After the application deadline, a lottery will be held, and your order will be confirmed and payment will be made only if you win.
In addition,payment is Amazon Pay only
- : When you press the "Enter the Purchase Draw" button on the product page, the product will be added to your shopping cart. If there are no changes to the details, press the "Checkout" button to proceed to the confirmation screen.


- Please check your order details on the "Confirm/Change Order Details" screen. If you need to make any changes, you can do so by clicking the "Change" button.
Payment method is Amazon Pay only; other payment methods are not available.
- : If there are no errors in your order, click the "Enter the Purchase Draw" button to complete your lottery application.
The lottery will be held on the day the results are announced, and only the winners will be notified, and their order will be confirmed and payment will be made. If you are not selected, your order will be automatically cancelled and payment will not be made.
Purchase Draw items Cannot be ordered with other items.Please place an order for each item.
Even if you confirm your order, payment (withdrawal) will not be made. After the application deadline, a lottery will be held, and your order will be confirmed and payment will be made only if you win.
In addition,payment is Amazon Pay only
-
1
: When you press the "Enter the Purchase Draw" button on the product page, the product will be added to your shopping cart. If there are no changes to the details, press the "Checkout" button to proceed to the confirmation screen.
-
2
: Please check the details of your order on the "Confirm Order Details" screen. If you need to make any changes, you can do so by clicking the "Change" button.
Payment method is Amazon Pay only; other payment methods are not available.
-
3
: If there are no errors in your order, click the "Enter the Purchase Draw" button to complete your lottery application.
The lottery will be held on the day the results are announced, and only the winners will be notified, and their order will be confirmed and payment will be made. If you are not selected, your order will be automatically cancelled and payment will not be made.
Confirmation of Your Order
Once your order is complete, an order confirmation email will be automatically sent to your registered email address.
DOLK Member can also check your order details by going to "Your Account" → "Order History".
- Please note that the order confirmation email is a confirmation of your order and is not a notification of availability of the product.
- If you do not receive an automated email from our store, please check the following:
- Is your registered email address correct?
- Have you checked spam box?
- If you are using a mobile phone, make sure you have not set any domain-specific reception restrictions.
- If you have restrictions on receiving emails on your mobile phone, please set up your mobile phone to receive emails from the following domains so that you can receive various emails from DOLK STATION.
Domain specification: @dolk.jp
Once your order is complete, an order confirmation email will be automatically sent to your registered email address.
DOLK Member can also check your order details by going to "Your Account" → "Order History".
- *Please note that the order confirmation email is a confirmation of your order, not a confirmation of availability of the product.
- *If you do not receive an automated email from our store, please check the following:
- ・Is your registered email address correct?
- ・Have you checked spam box?
- ・If you are using a mobile phone, make sure you have not set any domain-specific reception restrictions.
- *If you have restrictions on receiving emails on your mobile phone, please set up your mobile phone to receive emails from the following domains so that you can receive various emails from DOLK STATION.
Domain specification: @dolk.jp
About Guest Checkout
DOLK STATION allows you to make "Guest Checkout" without registering as a member.
Please be aware of the following points when making a "Guest Checkout".
- DOLK membership services are not applicable.
- DOLK points will not be awarded. (Even if you register as a member after placing an order, points cannot be awarded retroactively.)
- Guest Checkout are only available when using Amazon Pay.
- Some products, such as Purchase Draw items, cannot be ordered.
- For Pre-order Items, we will send you an email to the email address you registered with Amazon as soon as the item arrives.
- Once an order has been placed, it cannot be cancelled by the customer. If you wish to cancel your order, please contact DOLK customer support at the address listed below.
- If you order doll head parts, they will be subject to after-sales service. Please contact us with your order number, name, product condition, etc.
DOLK STATION allows you to make "Guest Checkout" without registering as a member.
Please be aware of the following points when making a "Guest Checkout".
- ・DOLK membership services are not applicable.
- ・DOLK points will not be awarded. (Even if you register as a member after placing an order, points cannot be awarded retroactively.)
- ・ Guest Checkout are only available when using Amazon Pay.
- ・Some products, such as lottery items, cannot be ordered.
- -For Pre-order Items, we will send you an email to the email address you registered with Amazon as soon as the item arrives.
- ・After placing an order, you cannot cancel it yourself. If you wish to cancel your order, please contact DOLK customer support at the address listed below.
- ・If you order a doll or head part, it will be subject to after-sales service. Please contact us with your order number, name, product condition, etc.