Welcome

Guest

  • Home
  • Help Top
  • FAQ
  • FAQ About Returns, Exchanges and Cancellations

FAQ

Search by Keyword

FAQ About Returns, Exchanges and Cancellations

What is the deadline for cancelling my order?

This is only possible when the order status is “Confirming Products”.

Back to Top
The box was damaged. Can I have it replaced?

Since the products we handle are imported, we are unable to accept returns or exchanges for damaged packaging, such as the box.

Back to Top
I received a different item than what I ordered. Can I exchange it?

We sincerely apologize for any inconvenience caused.

We apologize for the inconvenience. Please contact DOLK STATION customer support within 7 days of receiving the product.

We will guide you.

Back to Top
I was unable to use the product from XX maker with the product from ×× maker. Can I exchange or return it?

We do not accept returns or exchanges when combining products from different maker or due to compatibility issues.

Back to Top
After the product arrived, I checked it and saw that it was damaged.

We sincerely apologize for any inconvenience caused.

We apologize for the inconvenience. Please contact DOLK STATION customer support within 7 days of receiving the product.

We will investigate the cause and take appropriate action.

*Please do not discard the box or other packaging containing your received product.

*Since this is an imported product, we are unable to accept returns or exchanges for damaged packaging, such as the box.

*Please note that we do not accept returns after 7 days from the date of arrival.

Back to Top
The doll I purchased previously was damaged.

For products purchased at our store, we will contact the manufacturer to inquire about maintenance possibilities. Please don't hesitate to reach out to us.

*Please note that in some cases we may be unable to carry out maintenance.

Back to Top

Top 10 FAQs

Contact Us

Inquiries are reviewed Monday through Friday from 11:00 AM to 5:00 PM, excluding holidays. Some inquiries may require additional time to address. Privacy Policy

Back to Top

History

Your browsing history is empty.

日本語
English