Welcome

Guest

  • Home
  • Help Top
  • FAQ
  • FAQ About Shipping Fees

FAQ

Search by Keyword

Search the FAQs and Q&A Board. Results will appear on a new page.

FAQ About Shipping Fees

How much is shipping?

EMS shipping costs vary depending on the delivery area and package size. For details, please check the shipping fee displayed when you place an order.

  • Non-standard mail: 350 JPY
  • Delivery by courier: Dolls and body parts: 700 yen to 3,500 yen depending on delivery address
    For items other than dolls and body parts, 700 to 1,200 yen depending on the delivery address
    (For cash on delivery, there is an additional fee of 350 yen)
  • EMS Shipping Fee: 1,500 to 19,500 JPY depending on rank

​

About Shipping Fees
Back to Top
How do I change my shipping address?

Please contact DOLK STATION customer support.

​

​


​

​
Back to Top
How long does it take for In-Stock Items items to arrive?

Please allow 7 to 10 business days (excluding Saturdays, Sundays, and holidays) from shipping to delivery.

Back to Top
Please use regular mail, non-standard mail, or cash on delivery.

In order to avoid any issues regarding damage or loss during shipping, we do not accept shipping methods that are not insured.

However, if you order just one item that is not a doll or doll parts, we can ship it via non-standard mail.

Back to Top
Please contact us by phone upon delivery.

If you include this in the comments section when placing your order, we will add it to the shipping label.

However, please note that we may not be able to display the information in some cases.

Back to Top
Can I combine multiple orders into a single shipment?

We do not offer combined shipping for individual orders with different order numbers.

Back to Top
I am awaiting the arrival of the items I ordered, but I am moving and need to change my delivery address.

If your order has not yet shipped, please contact us to change the delivery address.

We cannot handle items that have already been shipped, so please contact the shipping company directly.

​
Back to Top
How will the product contents be labeled when shipped?

The product contents description is based on the actual product.

If you have any requests, please let DOLK STATION customer support know before shipping the product.

Back to Top
Please leave it in the delivery box if I am not at home.

If you include this in the comments section when placing your order, we will add it to the shipping label.

However, please note that we may not be able to display the information in some cases.

Back to Top
​

Even if you request a specific delivery date and time, the delivery may fall outside the shipping company's specified range due to your location.

Please check with the shipping company for details.

Delays may also occur due to traffic congestion, weather, or natural disasters.

​
Back to Top
I requested home delivery when I placed my order, but I would like to change it to pick up at a store (or vice versa).

If your order status is "Waiting for payment", we can change the shipping address. Please contact DOLK STATION customer support.

Inquiry (Your Account)
Back to Top

Top 10 FAQs

Contact Us

Inquiries are reviewed Monday through Friday from 11:00 AM to 5:00 PM, excluding holidays. Some inquiries may require additional time to address. Privacy Policy

Back to Top

History

Your browsing history is empty.

日本語
English