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Refund Policies

If you cancel your order after returning the product, we will refund the following amounts. The refund method will differ according to your payment method.

When all products in an order are canceled: The product price and shipping fee will be refunded.
When some items in an order are canceled: The price of the relevant product will be refunded.
When all products in an order are canceled: The product price and shipping fee will be refunded.
When some items in an order are canceled: The price of the relevant product will be refunded.

Conditions for Refunds 

For orders from outside Japan, we will proceed with the refund procedure after the returned merchandise is received at DOLK STATION.
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  • *Bank transfers will be arranged after our store has processed the return. Please wait until the bank transfer is complete.

If paying by Amazon Pay

We will send negative credit data to Amazon. Depending on the closing date of the credit card companies used by Amazon, your credit may be offset within the same month, but you may be billed once if it crosses over to another month.
In that case, please rest assured that the negative amount will be processed from the following month onwards.

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