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About Proxy OrdersMembership Services

[This is service for DOLK members who live in Japan only.] "Proxy Order" is a service that orders products from Maker that are not carried by DOLK STATION.
We will search for items based on multiple elements such as product name, product details URL, and product photos, so please feel free to contact us.
Applications and quotations are free.

  • ​Proxy Order service is only available to DOLK Member.
  • ​Some products may not be available for order.
  • *Only DOLK Member can use Proxy Order service.
  • Note: Some products may not be available for order.

Usage flow

Submit your request via the "Request Form" in the "Proxy Order" section of "Your Account." 
For Maker In-Stock items, it usually takes about 1 to 3 months, and for made-to-order items, it takes about 3 to 6 months.


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Payment

The payment amount will be the product price plus agency fee (10% of the product price) and product shipping fee (domestic + EMS shipping fee).
All product prices must be paid in advance.
Only Amazon Pay is accepted as a payment method.

The payment amount will be the total of the product price (including agency fee) and product shipping fee (domestic + EMS shipping fee).
All product prices must be paid in advance.
Payment methods include bank transfer, credit card, and convenience store payment, but cash on delivery is not available.

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Important Details

  • If the product is out of stock between the time of your request and the time the product is prepared, we will refund the amount minus the transfer fee.
  • We are unable to accommodate custom-made orders (customer-specified orders).
  • Once the product arrives at our store from maker it will be shipped to you.
    If there is a problem with the product, the store and maker will take responsibility for the issue. In this case, it may take more time.
  • ・If the product is out of stock between the time of your request and the time the product is arranged, we will refund the amount minus the transfer fee.
  • ・We are unable to accommodate custom-made orders (custom-made orders).
  • ・Once the product arrives at our store from the manufacturer, it will be shipped to you.
    If there is a problem with the product, the store and the manufacturer will take responsibility for the issue. In this case, it may take more time.
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Products that cannot be purchased on behalf (proxy order)

Proxy orders do not guarantee purchase. Orders may be declined based on the following conditions.


Overseas Individual Dealers We do not accept products from independent overseas dealers.
We will only accept products from makers that clearly state the address and representative's name.
Limited Edition Items We do not accept proxy order for limited quantity products such as "Limited to --pieces."
The same applies even if manufacturer official website states that the product is "in stock."
Products with Short Order Periods We generally accept proxy orders for limited-time items, but may decline if there's insufficient time before the offer ends.
Special Parts Weapons and swords for dolls may be refused.
Overseas Individual Dealers We do not accept products from independent overseas dealers.
We will only accept products from makers that clearly state the address and representative's name.
Limited Edition Items We do not accept proxy order for limited quantity products such as "Limited to --pieces."
The same applies even if manufacturer official website states that the product is "in stock."
Products with Short Order Periods We generally accept proxy orders for limited-time items, but may decline if there's insufficient time before the offer ends.
Special Parts Weapons and swords for dolls may be refused.
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Inquiries are reviewed Monday through Friday from 11:00 AM to 5:00 PM, excluding holidays. Some inquiries may require additional time to address. Privacy Policy

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