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Order Confirmation Process

Your order will be confirmed when you receive an email from DOLK STATION confirming that your item has been secured (including payment instructions and payment amount information).
Please note that when you add a product to your cart or press the order confirmation button, the product is not yet reserved and your order is not yet confirmed.

Same-day orders accepted

Orders placed before 2:00 p.m. JST will be treated as same-day orders.Orders placed after 2:00 p.m. JST will be treated as orders for the next day.

If you cannot secure the product

If you order a limited quantity back Pre-order Items, orders will be processed on a first-come, first-served basis, so the item may not be available.
In that case, please note that we will automatically cancel your order as the item is out of stock.
In addition, if you select "credit card" or "installment payment" as your payment method and do not pass the credit check, the item will be automatically cancelled as it is out of stock.


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Inquiries are reviewed Monday through Friday from 11:00 AM to 5:00 PM, excluding holidays. Some inquiries may require additional time to address. Privacy Policy

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